Last Updated: September 2026

At Excellence Travels, we understand that travel plans may change due to business requirements, operational reasons or unforeseen circumstances. Our cancellation and refund terms are designed to provide clarity while taking into account the policies of the travel service providers involved in your booking.

Cancellation of Services

Cancellation requests must be communicated to Excellence Travels through the contact details provided on our website or in your booking documents.

The cancellation charges and applicable refund will depend on the type of service booked, the cancellation date and the terms and conditions of the respective service provider. Different services such as hotels, flights, transportation, activities and event arrangements may have different cancellation policies.

Refunds

Where a refund is applicable, the refundable amount will be determined after deducting any applicable cancellation charges, service charges, non-refundable amounts and charges imposed by third party suppliers.

Some bookings may be non-refundable, in which case no refund will be available after cancellation. For bookings involving multiple services, the refund may be processed separately depending on the refund received from the respective suppliers.

Corporate & Group Bookings

Corporate and group travel arrangements may involve advance payments, special rates, reserved inventory and customized services. Therefore, cancellation terms for such bookings may differ from standard individual bookings.

The applicable cancellation and refund conditions will be communicated in the quotation, booking confirmation or service agreement provided for the particular trip. Once a booking is confirmed, any cancellation will be subject to the terms agreed for that booking.

Changes to a Booking

Requests to change travel dates, destinations, number of travellers, accommodation or other arrangements may result in additional charges. Any additional cost or applicable cancellation charge will be communicated before the change is confirmed, wherever reasonably possible.

Processing of Refunds

Once Excellence Travels receives confirmation of the refundable amount from the relevant service provider, the applicable refund will be processed through the appropriate payment method. The time taken for a refund may vary depending on the service provider, payment method and banking process.

Force Majeure

Excellence Travels will not be responsible for cancellations, delays or changes caused by circumstances beyond our reasonable control, including natural disasters, severe weather, government restrictions, strikes, pandemics, political disturbances or other unforeseen events. In such situations, refunds or credits will be subject to the policies of the respective service providers.

Contact Us

For cancellation requests or questions regarding refunds, please contact us:

Excellence Travels
Address: Shop No. 5-6, Krishna Plaza, Bhojubir, Varanasi, Uttar Pradesh – 221002, India
Phone: +91-9889198004, +91-9839049239
Landline: 0542-4083286
Email: exltravelvns@gmail.com